The gig bag is so lightweight, so I was a little concerned that it wouldn't offer enough protection! However, I was relieved to find that there is enough structure and padding so it will be fine for day-to-day use. The bag seems like it will be durable too, with really good zips. The shoulder straps are well padded, very comfortable. Much better than the standard wooden case to carry around, and the bag looks great too. However, the burgundy is slightly more pink than the pictures show.
Plenty of storage space, including a long narrow pocket that goes down the whole side of the case. This pocket is meant to hold a bassoon mop, but it's also fine for small items like swabs, cleaning cloths, tools etc. The description doesn't seem to mention this.
The case was shipped all the way to New Zealand, and even with standard free shipping it arrived very quickly. Good service, and I can see myself purchasing again from Crook and Staple.